Patio FAQs

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Frequently Asked Questions

From Patio Attendees

Food

  • Food Options

    We have a dedicated menu for our Patio guests which includes our most popular offerings. To guarantee that we will meet all your food and beverage needs, please have your orders in 48 hours prior to your event.  Food and drink service begins one hour prior to the event. Food service concludes two hours after the start of the game. Last call for drinks will occur during the 8th inning. To maintain consistency and efficiency, we kindly request that all orders be placed using the online order form, not via email or phone. If you do not wish to order group meals, you are welcome to visit any concessions on the concourse to order individual items.  Please see Preorders to learn more.

    Patio Menu
  • Preorders

    To ensure you get the food you’d like at the time that works best for you, we recommend submitting a preorder before the game. Preordering closes 24 hours prior to the gates opening for the game, but we strongly encourage submitting your order 48 hours before the game as some food items require more notice to guarantee availability. Pre-payment is not required; payments for all food and drink items (including preorders) will be taken by your event server at the game. To maintain consistency and efficiency, we kindly request that all orders be placed using the online order form, not via email or phone.

    Patio Pre-Order
  • All-You-Can-Eat Buffet

    Enjoy bottomless ballpark favourites including burgers, hotdogs, veggie dogs (upon request), potato salad, coleslaw, fixings (lettuce, tomato, onion, pickles, cheese), and soft drinks.  The buffet is available for 3 hours starting when the gates open and requires your entire group to participate. If the number of guests attending changes from the number of guests when you submitted the preorder, please inform your event server so they can adjust the charges. 

  • Submitting a Pre-Order

    You can submit your preorder using the online form available at goldeyes.com/patiopreorder. Please do not submit preorders by email or phone. Do not sign in or create an account when using the preorder form. You’ll be asked to include the Patio location, delivery date, and delivery time. 

    • Patio location: If you don’t know your Patio location (Malibu, Trans Canada, Fort Garry, Leopold’s), contact the person you booked the Patio from. 
    • Delivery date: Be sure to adjust the delivery date to the day you’ll be attending the game as it automatically defaults to the current date. 
    • Delivery time: the delivery time defaults to the time zone where the preorder is submitted. If you’re ordering from another province, be sure to account for the time zone. For example, if you’re ordering from Ontario and you want the food delivered to your Patio at 6pm Winnipeg time, select the 7pm delivery time. 
    • Multiple delivery times: if you want your food delivery times staggered, please include this direction in the Special Instructions section when you checkout on the preorder form. 
    • The service fee is the automatic 15% gratuity found on all Patio orders and will be included on your final bill to be paid at the game.
    • We do not require any payment ahead of time. If the form requests payment info, it’s because you are logged in; please logout and try again without logging in, and you will not be prompted for payment. 
    • If you’re getting an error message when submitting an order, consider using a different browser. We recommend using Google Chrome. 

  • Outside Food and Beverage

    Outside food and drinks are not permitted in the ballpark. If you would like to bring in a specialty item, such as a birthday cake, you must make prior arrangements with us.  Please note there is a $10 plating fee, which includes plates, cutlery, napkins, and knife for slicing. Fridge/freezer storage is available upon request. Important note: due to health regulations, cakes must be store-bought, not homemade.  If submitting a preorder, you can add the “Plating Fee” from the Desserts section of the preorder form.  

Drinks

  • Full-Service Bar

    A full-service bar is available to your group with a minimum spend of $250. Should your group not reach this threshold, you will be charged the difference. Drink options include beer, wine, coolers, and spirits.  The options for bar service include:

    1. Pay-as-you-go bar (everyone pays their own) 
    2. Open bar (the bartender runs a tab and the host pays at the end) 
    3. Drink tickets (we provide drink tickets for you to distribute, a tab will be run for the redeemed tickets, and the host pays at the end – see Drink tickets below for more info)

    As well, non-alcoholic drink tubs or wristbands can be arranged for your group (see Non-alcoholic drink tubs or wristbands below for more info).

    • When you go to checkout on the preorder form, the various options will be available to select from the “Which type of drink service would you like?” dropdown menu 

  • Drink Tickets

    If you’re looking for an alternative option to provide your guests with drinks without having an open bar, you can opt for a drink ticket system. Your event server can provide you with however many drink tickets you wish, and you can distribute them to your guests. Your guests can order drinks through your bartender using the drink tickets. You can discuss any limitations with your event server ahead of time (no doubles, fishbowls, or specialty cocktails, etc). You’ll be charged based on the drinks ordered using the drink tickets. 

    • When you go to checkout on the preorder form, this option will be available to select from the “Which type of drink service would you like?” dropdown menu 

  • Non-Alcoholic Drink Tubs or Wristbands

    You have the option of having a drink tub placed on your Patio with a variety of our non-alcoholic drink options. You can set the maximum number of items included or the drink tub can be restocked throughout the game as needed. You’ll be charged based on consumption.

     

    Alternatively, you may purchase non-alcoholic drink wristbands for your group, allowing your group to enjoy unlimited pop for only $7 per person. Wristbands must be purchased for the entire group.

    • When you go to checkout on the preorder form, these options will be available to select from the “Which type of drink service would you like?” dropdown menu  

Payments

  • Food and Drink Payments

    Payments for all food and drink items (including preorders) will be taken by your event server at the game. No pre-payments are required. We accept debit, credit card (Visa, Mastercard, American Express, Discover), Goldeyes Fish Fins, and Goldeyes Gift Cards. If you wish to run a drink tab, you will be required to provide a credit card to secure the tab. Please note, an 15% gratuity is added to all food and beverage purchases, which is divided amongst all food and beverage staff in a tiered fashion, with the majority going to the event server and bartender (if applicable). Additional gratuities are not expected, but should you choose to do so, they are voluntary and at your discretion.

  • Payments When Not in Attendance

    If you’d like to pay for the Patio orders but won’t be attending the game, contact the Food & Beverage Manager by phone at 204-956-3234 (secure voicemail) and provide your credit card information (including expiry date and CVV) and your preferred email address. The credit card will be charged at the end of the game, and an itemized receipt and payment receipt will be sent to the email address you provided.  

  • Gratuity

    An automatic 15% gratuity is included on all Patio orders. The gratuity goes towards the event servers, bartenders, and support staff.  Any additional gratuities for your event server or bartender are at your discretion but certainly not expected. 

Miscellaneous

  • Cancellations

    If you must cancel a Patio order, we ask that you please contact our Food & Beverage Office at fb@goldeyes.com with your cancellation at least 24 hours prior to the event. Charges will not be incurred within this time frame. If for any reason a game is cancelled (cold, snow, rain, etc.) and the ballpark does NOT open, you will not be charged for your food and beverage order. If the gates to the ballpark open for ANY amount of time and the game is cancelled (time restrictions, rain, snow, etc.) you will be charged fully for your food and beverage purchase.

  • Booking and Ticketing

    For any questions about your Patio booking or ticketing, please contact the representative you booked the Patio through.